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TERMS + CONDITIONS

Pre-Registration

  • We’d love to see you in class! To secure your spot, please pre-register online at our Steveston, Point Grey, or Kerrisdale locations at least 24-48 hours in advance.

  • Spaces are limited, so it’s first-come, first-serve.

  • Full payment is required to confirm your booking—easy as that!

Payment Terms

We want to make paying hassle-free:

  • We accept all major credit cards, WeChat/Alipay, or e-transfers to admin@labartstudio.ca.

  • If paying via WeChat, Alipay, or e-transfer, please add participant’s full name in the remarks.

Cancellation Policies

We get that life happens! Here’s what you need to know:

  • For Weekly Classes, Workshops, and Camps:

    • Missed classes due to no-shows, schedule conflicts, or illness are non-refundable and non-creditable.

    • If LAB needs to cancel (e.g., low enrollment), we’ll notify you at least 24 hours in advance and issue a full refund.

    • Need to reschedule? Give us 48 hours' notice, and we’ll do our best to accommodate (based on availability). A $10 admin fee applies for transfers, location changes, or credits.

 

  • For Parties and Private Classes:

    • No refunds or credits for missed events or cancellations due to schedule conflicts or illness.

    • Rescheduling is possible with 48+ hours’ notice and subject to availability. A $20 admin fee applies for changes.

Make-Up Class Policy

We want to help you stay on track! Here’s how it works:​

  • For "Weekly Classes", make-up classes can be scheduled within the same month for $10 (advance notice required).

  • Prefer a private session? We’ve got you covered with a 30-minute option for $18. 

  • Missed make-up classes can’t be rescheduled, so make sure to mark your calendar!

  • Make-up classes are NOT available for special Pro-D Day Workshops or seasonal Camp sessions.

Pick-Up/Drop-Off Policy

We’re here to keep things running smoothly!

  • Studios open 5 minutes before class starts, so feel free to come in then.

  • Please pick up your little artist on time! After a 5-minute grace period, late pick-ups are $10 for the first 5-20 minutes and $1 per minute after that.

  • Running late? Let us know by email or call us 604-285-6226 so we can keep your child reassured.

Behaviour Policy

We believe kindness makes creativity bloom!

  • Students are expected to respect their peers, instructors, and the studio space.

  • Any form of verbal or physical abuse toward instructors or fellow students will NOT be tolerated. LAB Language Arts Base reserves the right to discontinue classes for individuals involved in such behaviour, with no refunds or credits issued.

 

Let’s work together to make the studio a fun, positive environment for everyone!

Medical Emergencies

Safety first, always!

  • Please let us know about any allergies or conditions for participants under 12 years of age.

  • If we can’t reach a parent or guardian in an emergency, LAB staff will seek medical treatment to ensure your child gets the care they need.

Good Hygiene

Clean hands, happy artists!

  • Hand washing and sanitizing are encouraged before and after class, and we’ll give gentle reminders during longer workshops.

  • Our studios are cleaned and sanitized daily, with high-traffic areas getting extra love.

  • If you or your child(ren) is feeling unwell or showing signs of illness, we kindly ask that you stay home to rest and recover. Let us know, and we’ll help explore options for a make-up class if applicable.

Artwork & Pick-Up

We love seeing your creations come to life! Here’s what to expect:

  • Artwork left to dry can be picked up the next day.

  • For kiln-fired pieces, we’ll contact you via e-mail in 2-3 weeks when they’re ready for pick-up.

  • If there’s a kiln explosion (it happens!), you’re welcome to come back and recreate your piece—no refunds, though!

  • Please pick up artwork within 2 months; after that, we’ll have to say goodbye to make room for new projects. There will be no 'Make-Up Class' to redo the artwork. 

Photography

Say cheese! We love showcasing our LAB community’s creativity!

  • LAB Language Arts Base reserves the right to use photos for promotional purposes. If you’d prefer not to be included, please send us an email at admin@labartstudio.ca.

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